Know exactly where your hotel stands
A self-assessment and benchmarking portal that lets your team measure operational controls, food safety and guest experience against industry best practice — and turns every gap into a clear, prioritised action plan.
Operational Controls
Grand Horizon Hotel
Uncovering weaknesses
before your guests do
Most hotels only discover a control weakness when it has already cost them: a revenue leak at the front desk, a failed municipality inspection, a guest complaint that should never have happened. Our portal flips that around — a structured, best-practice review in the hands of your own team, on demand, so issues surface early while they're still cheap and easy to fix.
Early detection
Catch it before
it costs you.
Catch problems while they're still cheap to fix — before a failed inspection or a costly revenue leak.
A single place to self-assess, score and benchmark every part of your operation
The portal hosts a suite of structured Control Self-Assessments (CSAs) — the same discipline internal auditors use, made simple enough for your operational teams to run themselves. Each assessment is built from established frameworks and field-tested hospitality best practice. Instead of one-off audits that produce a report and then sit in a drawer, the portal gives you a living view of compliance and performance that your team updates on a regular cycle — across departments and across properties.
Operational & Financial Controls
A review of the controls that protect revenue and assets across ten operational areas — Room Revenue, F&B, Finance, Accounts Receivable, Purchasing & Stocks, HR, IT, Miscellaneous Revenue, Security, and Governance. Tests whether the right controls exist and are followed day to day.
Food Safety
A 140-point review across 12 sections covering the full food-safety lifecycle — governance, licensing, facility design, HACCP, training, allergen management, water safety, and more. Aligned to Federal Law No. 10 of 2015, the UAE Food Code, HACCP, and municipality requirements.
Mystery Shopping
A 103-point assessment of the end-to-end guest journey and the integrity controls behind it. Weighted model: Guest Experience 60%, Integrity 30%, Billing Accuracy 10%. Critical integrity checks flagged as PASS or RED FLAG.
3
strategic assessments
380+
control points
100%
findings tracked
How it works
Four steps from first login to a fully documented action plan.
Select your assessment
Choose the area to review: operational controls, food safety, or guest experience. Each is broken into clear sections so nothing is missed.
Answer and document
Your team works through structured questions, records the score, and captures evidence and observations as they go.
Get your score instantly
The portal calculates a weighted score for each sub-process, section and the property overall, translating it into a clear compliance rating.
Act and track
Every gap becomes a documented corrective action with an owner and a status. Reassess next cycle and watch the score improve.
Why it matters
Early detection
Catch problems while they're still cheap to fix — before a failed inspection or a costly revenue leak.
Consistent benchmarking
Benchmark with confidence across departments, properties, and time periods using the same scoring scale.
Close every gap
Every finding becomes a tracked corrective action with an owner and a due status — nothing falls through.
Portfolio-wide quality
Standardise performance and expectations consistently across all your properties.
Inspection ready
Stay prepared for regulatory visits and internal audits — on demand, not just at audit time.
Team-run process
Practical, plain-language questions your own department heads can answer — no external auditor needed.
Built on best practice
Every assessment is grounded in recognised frameworks and refined through real hospitality operations — regulatory requirements, international standards, and SOP best practices across the full guest journey.
Regulatory frameworks (Federal Law No. 10 of 2015, the UAE Food Code, ADFSA and municipality requirements), international standards (HACCP and food-safety management principles), internal-control fundamentals (segregation of duties, documented approvals, reconciliation, management review), and brand/revenue-assurance and SOP standards.
Common questions
Who completes the assessments?
How often should we assess?
Can we use it across multiple properties?
Is it relevant outside the UAE?
See where your property really stands — start with a single assessment.
Whether you manage one hotel or a portfolio, the portal gives you a fast, structured, best-practice view of your operation and a clear path to improve it.
Sign In to Portal